Refund & Return Policy

Return Policy – Clariva

At Clariva, your satisfaction is our priority. If your purchase doesn't win you over, we're here to help, simply and stress-free.

Satisfied or refunded – 30 days

You have 30 days from the day you receive your order to request a return, under our "satisfied or refunded" guarantee.

How to request a return

Email contact@byclariva.com with the subject line "RETURN – Order number" within 30 days of delivery. We'll reply within 24-48 hours with return shipping instructions. Ship the product back with a trackable service (tracking lets us make sure your package arrives safely). Once we've received and checked your return, we'll issue your refund within 14 days, to the same payment method used for the purchase.

Return conditions

To be accepted, the product must be unused and unworn (not even tried on), unwashed, in perfect original condition, in its original packaging with all tags attached and intact, and accompanied by proof of purchase.

Intimate apparel

For hygiene and health reasons, intimate products that have been worn or tried on cannot be accepted, except in the case of a manufacturing defect. The "satisfied or refunded" guarantee applies to unworn products returned in their original condition.

Costs

Return shipping costs are paid by the customer, unless the product is defective or we made a mistake. In those cases, we cover all costs, including return shipping and the original shipping.

Defective or incorrect product

If you receive a defective product or one different from what you ordered, contact us at contact@byclariva.com with clear photos. We'll send a replacement or issue a full refund, including shipping costs.

Contact

For any questions: contact@byclariva.com